Privacy policy

Last updated: July 8, 2026

Estylo Living Pty Ltd (ABN: 56 694 431 680) ("Estylo Living", "we", "us", "our") operates the website estyloliving.com.au (the "Site"). This Privacy & Cookie Policy explains how we collect, use, disclose, and protect your personal information, and how we use cookies and similar tracking technologies, when you visit our Site, make a purchase, or otherwise interact with us.

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

  • Contact details — name, email address, phone number, billing and shipping address.
  • Order and payment information — order history, product preferences, and payment details (processed securely via our payment provider; we do not store full card numbers).
  • Account information — if you create an account, your login details and saved preferences.
  • Communications — details you provide when contacting us via email, contact forms, or customer support.
  • Technical and usage data — IP address, browser type, device information, pages visited, and referring URLs, collected via cookies and similar tracking technologies (see Part B below).
  • Marketing preferences — if you subscribe to our newsletter or promotions.

2. How We Collect Information

We collect personal information:

  • Directly from you, when you browse our Site, create an account, place an order, subscribe to communications, or contact us.
  • Automatically, through cookies, analytics tools, and similar technologies.
  • From third parties, such as our payment processor or shipping providers, where necessary to fulfil your order.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including payment, delivery, and customer service.
  • Communicate with you about your orders, account, or enquiries.
  • Send marketing communications, where you have opted in (you may unsubscribe at any time).
  • Improve our Site, products, and customer experience.
  • Detect and prevent fraud, and comply with legal obligations.

4. Disclosure of Your Information

We may disclose your personal information to:

  • Service providers who help us operate our business, including our e-commerce platform (Shopify), payment processors, and delivery/shipping partners.
  • Professional advisers, such as accountants or legal advisors, where necessary.
  • Government or regulatory bodies, where required by law.
  • Business transfers, in the event of a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. Overseas Disclosure

Some of our third-party service providers (such as Shopify) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You have the right to request access to, or correction of, the personal information we hold about you. To make a request, please contact us using the details in Section 12 below. We will respond within a reasonable timeframe.

8. Direct Marketing

You may opt out of receiving marketing communications from us at any time by using the "unsubscribe" link in our emails or by contacting us directly.

9. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details in Section 12 below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

COOKIE POLICY

10. What Are Cookies and How We Use Them

Cookies are small text files placed on your device when you visit our Site. They help the Site function correctly, remember your preferences, and provide information about how the Site is used. We use the following categories of cookies:

a. Essential / Strictly Necessary Cookies Required for the Site to function — for example, keeping items in your shopping cart, enabling secure checkout, and remembering your login session. These cannot be disabled.

b. Performance & Analytics Cookies Help us understand how visitors use our Site (pages visited, time spent, errors encountered), so we can improve performance. This may include tools such as Shopify Analytics and Google Analytics.

c. Functional Cookies Remember your preferences, such as currency, region, or wishlist items, for a more personalised experience.

d. Advertising & Marketing Cookies Used to deliver relevant ads and measure their effectiveness, including retargeting visitors who have browsed our products. This may include tools such as Meta (Facebook/Instagram) Pixel and Google Ads.

Note for Estylo Living team: please confirm which of the above analytics/advertising tools are actually active on the store (e.g. Meta Pixel, Google Analytics, Klaviyo) so this list can be made precise rather than illustrative.

11. Third-Party Cookies

Some cookies are placed by third-party services that appear on our Site, such as our e-commerce platform (Shopify), payment providers, analytics providers, and advertising partners. These third parties may use cookies in accordance with their own privacy and cookie policies.

12. How Long Do Cookies Last?

  • Session cookies — deleted automatically when you close your browser.
  • Persistent cookies — remain on your device for a set period (or until manually deleted), so the Site can recognise you on return visits.

13. Managing Your Cookie Preferences

You can control or delete cookies through your browser settings at any time. Most browsers allow you to view, delete, or block cookies (including third-party cookies), or block all cookies from being set. Please note that blocking or deleting cookies may affect the functionality of our Site, including your ability to add items to your cart or complete a purchase.

GENERAL

14. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices, the technologies we use, or our legal obligations. The updated version will be posted on this page with a revised "Last updated" date.

15. Contact Us

If you have any questions about this Privacy & Cookie Policy or how we handle your personal information, please contact us at:

Estylo Living Pty Ltd Email: info@estyloliving.com.au Address: 5 Yearling Rd, Kilmore VIC 3764